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Operations Support Engineer
drjobs Operations Support Engineer

Operations Support Engineer

drjobs 2 - 2 years
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drjobs 1 Vacancy
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Operations Support Engineer
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Job Description

Req ID : 1764513

Responsibilities:

  • Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
  • Assisting customers with account setup and application installations.
  • Ensuring optimal application functionality by configuring networks.
  • Troubleshooting IT issues by asking customers targeted questions.
  • Providing customers with step-by-step guidance to resolve technical problems.
  • Following up on technical queries and providing prompt feedback.
  • Prioritizing customer queries and escalating serious technical issues to IT developers.
  • Documenting error reports and monitoring performance metrics.
  • Relaying application functionality feedback from customers to IT developers.
  • Compiling IT instruction manuals and useful IT support resources.

Company Industry

IT - Software Services

Department / Functional Area

Engineering

Key Skills

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