Operations Associate

About the Job

The Operations Associate plays a key role in raising and maintaining the shops performance through coming up with creative learning techniques and methodologies. He/she will be continuously synchronizing with the quality assurance department and the operations to identify training needs enabling him/her plan and administer training sessions with prioritization; and assuring the performance quality of the shops through consistent observation and constant communication with the shops.

• Transform and optimize the business processes when operational gaps and inefficiencies are identified
• Prioritize the areas that require urgent improvement and have the max impact on company performance
• Manage and optimize the entire processes of shop launches
• Identify and assess the training needs of the shops & prepare monthly/weekly training schedules.
• Train shops on company policies, operating procedures & customer service protocols
• Track improvement & progress expected after the trainings and report the key findings and suggestions to the operations head
• Identify progressive tools and technology enablers that will improve operational procedures
• Ensuring that all our technical solutions in the shops work properly (tablets, desktops, etc.)
  

Job Requirements

• Excellent presentation and public speaking skills
• Superb clarity in communication
• Excellent organizational skills
• Problem solving, and plan execution skills
• Commercial & Technology awareness.
• Business bachelor/masters is preferred