Operations Analyst (NOA) -Work At Home

Job Requirements

Minimum Education:Secondary School Diploma.

Preferred Education:Post-Secondary College education (Diploma/certificate) in IT or Network related field.

Technical Requirements include:

• Experience in Network in as a service(NAAS).
• MinimumCisco CCNA, Fortinet NSA 1, or equivalent industry experience.
• MinimumMCSA, or equivalent industry experience.
• Knowledge of RoutingLAN/WAN protocols.
• Knowledge of security incident management and devices(firewalls, IPS/IDS).
• Knowledge of common business applications(Exchange, Office365).
• Knowledge of Cloud Technologies(Azure).

SIP School Certified Associate (SSCA) or equivalent knowledge.

Mandatory Requirements:

• Fluent in both French and English[reading, writing, and spoken.
• Must have at least3-5 years’ experienceworking in a Network Operations Center (College or vocational training in I.T. fundamentals at a minimum).
• Must have at least3-5 years’ experiencesupporting Enterprise customers.
• Technical knowledge VOIP products and features.
• Demonstrated experience troubleshooting/resolving IT infrastructure incidents (network, Wi-Fi, WAN/LAN).
• Demonstrated experience working with Internet Service Providers (ISP) likeBell, Telus, Zayo, and Rogers outages.
• Understanding of ITIL best practices and SLA management.
• Demonstrated ability to stay calm in high-stress situations while communicating with colleagues, management, and customers.
• Excellent customer relations and communication skills.
• Experience working independently within a fast-paced environment.
• Ability to manage multiple tasks.
• Willing to work rotational shifts and/or static shifts – 24x7.

Nice to Have:

• 1-3 years’ experiencesupporting large multi-site environment over 25 customers and 500 devices.
• Exposure to an online ticketing system, such as Service Now, Heat/Ivanti.
• Exposure to Aruba, Zenoss, Solarwinds or other network monitoring systems (NMS).
• Experience with Teams administration and troubleshooting.