Operation Flight Manager

Job Description

• Manage relationships with airline key person and make it stronger.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• Manage and improve center performance through performance monitoring, problem resolution, system audits and quality assurance measures.

Job Requirements

• Experienced as an Operation Flight Manager 4 to 6 years with Saudi market background.
• More education or experience in a related to travel field may be preferred.
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Knowledge of management principles and familiarity with company products, services, and policies.