Network Engineer - French Speaker (Alexandria)

Job Description

• Remote supervising network tools, creating and resolving tickets according to customer contractual commitments.
• Support you at the 1st level in the follow-up of incidents related to the different areas under your responsibility.
• Manage the follow up of the incidents with the clients and the thirds (telecom operators).
• Manage effectively the customer services requests (received by phone or e-mail) under professionalism and expertise.
• Achieve simple technical changes by respecting the deadline and customer requirements.

Job Requirements

• Bac+4 to Bac+5 in computer networks.
• CCNA R&S certified (undeniable asset but not mandatory).
• Analytical thinking
• Customer service oriented.
• Excellent capacity in teamwork.
• Network: very good knowledge (technical / manufacturers) of the following:
• Cisco all scope: configurations, t-shoot and hardware, for the routers, switches, WIFI terminals, the SMTP.
• Protocols TCP/IP, DHCP.
• SD-WAN, DMVPN, GRE, PPPOE.
• English: Excellent speaking as writing.
• French: Excellent speaking as writing.
• Ability to communicate with the customers, whether technical or not.
• Excellent skills in incident resolution (creation, follow up, t-shoot, escalation management, incidents closing in accordance with the process given).