Motor Claims Manager/ Motor Extended Warranty

Job Description

• Responsible to open and recording the claim and manage it as per agreed TAT (processing, steering, and looking into it)
• Perform plausibility checks and consult an external expert when needed
• Correspond with dealerships, clients, and external experts
• Responsible for invoice and bill claims
• Implement Claims SOP within the service network/dealers
• Guide, train and direct service network/dealers on claims process and modules.
• Collect and update the internal procedures supported by technical bulletins/literature released by OEMs
• Ensure customer grievance to be addressed at top most priority and resolve the same within the set TAT laid down by department/organization

Job Requirements

• Degree/Diploma in Automobile/Mechanical engineering, or similar education
• You’re a technician and also have a commercial understanding
• Previous experience with motor claims, insurance and/or assistance market, network expansion and also management of direct/indirect teams
• You’re fluent in Arabic and in advanced skills in English
• Should have good analytical and problem-solving skills.
• Flexible & adaptable to change
• Well-versed with MS Office.
• You’re happy to work in an office environment