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Live Operations Manager
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Live Operations Mana....
drjobs Live Operations Manager العربية

Live Operations Manager

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1 Vacancy
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Jobs by Experience

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0 - 0 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 665493

Job Description

Job purpose

We are looking for Live Operations manager to oversee Live Operations on daily basis, delivering the captain’s training and handling questions, comments, and complaints regarding a Buseet service.

Duties and responsibilities

  • Responsible for captains, riders &Ops. complains handling​.
  • Responsible for monitoring and tracking the day-to-day operations.
  • Delivering the Captain’s training & onboarding​.
  • Responsible for delivering the daily liveoperations​ reports.
  • uploading the required data properly on the system and sync correctly.
  • Identify ways to improve operation experiences and processes.
  • Monitor & Evaluate the quality standardsthrough outbound call and on-groundvisits​
  • Reporting & Solving captain's issues.​
  • Reporting & follow-up client issues withother teams to ensure fast actions.​
  • Reporting daily technical issues with the development team and ensure fast action is taken.

Employment Type

Full Time

Company Industry

Logistics / Transportation / Warehousing / Courier

Department / Functional Area

Logistics / Supply Chain

About Company

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