L3 Technical Support Engineer (Advanced SQL/Web Applications/IIS)

Job Description

• Troubleshooting technical problems reported by customers.
• Advise Senior level technical and management personnel at the customer site, independently negotiating resolution to issues that may span both the business and technical realm.
• Complex customer environments are meticulously reproduced, and problems vetted before logging bugs with our Engineering teams.
• Frequently advise the Engineering team on the true nature of the issue.
• Deliver timely and detailed communication to all parties is critical while case ownership and
• Ability to effectively communicate in the English B2 level, both verbally and in writing.
• Ability to read and interpret technical journals, specifications, international technical standards, etc.
• Drive issues to resolution through the customer and other departments is required.

Job Requirements

• 3+ years of experience in a progressively more responsible technical role
• BS in Computer Science or related degree, or equivalent education plus relevant work experience.
• MS SQL Database experience
• Familiarity with enterprise software environments and client-server architecture.
• Operating system experience (Windows), including familiarity with enterprise software environments and client-server architecture.
• MS SQL Database experience
• Directory experience (preferred)
• Programming and-or scripting experience (preferred)
• Web Authoring environment experience (preferred)
• Customer service soft skills such as customer empathy, diplomacy, and problem ownership
• Ability to effectively communicate technical concepts to a variety of audiences with different levels of technical expertise
• Comprehend and triage issues encountered during deployments or initial testing.