L1 Desktop Engineer

L1 Engineer:

Three to four (3-4) years experience providing IT Infrastructure field support in a corporate environment Which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

One to two years experience working in a service desk environment with the ability to receive calls / troubleshoot and log user queries.

Hands on experience in installing, troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

Experience in Dell/HP Desktops/Laptops

Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.

Ability to lift / move computer and network equipment.

Skilled in desk side support and PC break/fix including administration of Windows 10 O/S

Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and Troubleshooting & resolving issues related to end user network cabling.

Ability to work alone and also Work well with various remote global teams

Good written and oral Communications skills with clients and management as well as people skills.

Ability to work with deadlines and complete tasks on-time.

Flexibility with working hours and ability to travel between sites

Knowledge and experience of ticketing tools (ServiceNow / Remedy etc.),

Non-Technical

Good Customer management skill,

Good in oral and written communication

Able to interact and work with customer at different levels.

Self- Driven and result oriented.

Really passionate about the work

Local language knowledge is preferred

Requirements

• Bachelor s degree in Computer Science or Information Technology.
  
• Proven work experience as Desktop Support Engineer or Support Technician.
  
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  
• Knowledge of popular operating systems, software applications, and remote connection systems.
  
• Ability to solve complex hardware and software issues.
  
• Ability to travel and work after hours when necessary.
  
• Excellent interpersonal skills.
  
• Good written and verbal communication skills.