Key Account Manager

About Knawat:

Knawatisa dropshipping that makes it easy for e-commerce Entrepreneurs to sell products and have them shipped directly to their customers.

Job brief:

We are looking for a skilledKey Account Managerto oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements.
The ideal candidate will be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company s solutions and achieve mutual satisfaction.

Major Responsibilities:

• Developing a solid and trusting relationship between major key clients and company.
  
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  
• Serve as the link of communication between key customers and internal teams.
  
• Working with sales team, advertising, logistics, marketing, and team members from other departments to ensure the highest quality and all client needs met.
  
• Collaborating with the sales team to maximize profit by up-selling or cross-selling.
  
• Prepare regular reports of progress and forecasts to internal and external stakeholdersusing key account metrics.
  

Requirements

• Bachelors degree with 2+ years of experience in Customer Service, Sales, or relevant field.
  
• Strong written and verbal communication skills (email, phone, etc.)
  
• Excellent Customer Service and handling skills.
  
• Able to multitask, prioritize, and manage time efficiently.
  
• Goal-oriented, organized team player.
  
• E-commerce/Saas business experience will be good to have.
  

Benefits

• Competitive salaries &Performance appraisal bonuses.
  
• Attractive package of Benefits.
  
• Collaborative office culture.