Key Account Manager

About the Job

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
• Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Work with the company's national commercial team to identify initiatives that support the delivery of the portfolio segmentation and targeting plans.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within key accounts and collaborate with commercial and marketing teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Represent the company in a professional, credible, and trustworthy manner at all times.
• Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
• Ensure quantitative and qualitative targets are met for the company portfolio in designated key accounts.
• Attend regional, national & local business meetings, professional events, and scientific conferences
• Prepare, conduct, and report best practices, business updates, and account plans and understand the overall strategic and tactical requirements for the company.
• Keep abreast of trends in commercial initiatives relevant to the healthcare and pharmaceutical industries and ensure opportunities are maximized were relevant to the company.
• Maintain a regular supply of relevant market intelligence, technical knowledge and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
• Negotiate and implement commercial terms for key customer accounts.
• Working with the commercial team on proposals/tenders and also monitor and identify trends in account management evolution and portfolio growth and competitive profile of the company.
• Develop appropriate tactics to obtain a maximum commercial benefit for the company service range.

Job Requirements

Candidate Background

• Experienced Account Manager with a minimum of 4 years' experience in account management and sales.,.
• Marketing, advertisement, and project management experience is highly preferred
• Ability to take an account management approach to manage the assigned account (s) business
• Ability to plan and manage the demands of a broad portfolio of services
• A proven track record in commercializing products or/and services.
• Ideally a university graduate, with possible further sales/marketing qualifications.

Basic Qualification

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Proven account management or other relevant experience
• Ability to work in virtual teams and Matrix environment
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Team orientation and the ability to work closely with cross-functional partners.
• Flexible "can do" attitude needed to thrive in a fast-growing company.
• Demonstrated the ability to confidently interact with external experts
• Self-motivation, innovator, and drive to ensure success
• Self-accountability persuasiveness and competitiveness
• Experience in delivering client-focused solutions based on customer needs
• Ability to monitoring the progress of multiple projects closely and simultaneously with analytical and critical insight for evaluation and adjustment
• Effectively organize and follow up for delivering projects on specified timelines
• Review and evaluate the outcomes and quality of the completed projects
• Assist with defining the project scope, allocated resources, and task goals.
• Integrated collaboration and coordination among different departments and key responsible professionals across different functions
• Excellent interpersonal, negotiation, and communication skills
• Excellent public speaker, with outstanding presentation skills
• Demonstrate professional and ethical behavior.
• Demonstrate role model behavior in line with the company Leadership Attributes and Core Values.

Technical Qualities

• Bachelor's degree, Medical background.
• Fluency in the English language is a must OR French
• IT literate with strong analytical skills
• A valid Driving License is a must.