Key Account Manager - Alexandria

Job Description

Caduceus Lane is looking for a passionate Account Managers who will partner with and ensure the long-term success of our key partners.

You will be responsible for developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.

Key Responsibilities

• Operate as the lead point of contact for any and all matters specific to your key accounts/customers.
• Positively represent the company and influence discussions within relevant professional and trade organizations to shape company image and well-differentiated competitive profile.
• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisory relationship with key customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Work with the company's national commercial team to identify initiatives that support the delivery of the portfolio segmentation and targeting plans.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within key accounts and collaborate with commercial and marketing teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Represent the company in a professional, credible, and trustworthy manner at all times.
• Implement relevant tactics to ensure that the company strategies and core business objectives are delivered.
• Ensure quantitative and qualitative targets are met for the company portfolio in designated key accounts.
• Attend regional, national & local business meetings, professional events, and scientific conferences
• Prepare, conduct, and report best practices, business updates, and account plans and understand the overall strategic and tactical requirements for the company.
• Keep abreast of trends in commercial initiatives relevant to the healthcare and pharmaceutical industries and ensure opportunities are maximized were relevant to the company.
• Maintain a regular supply of relevant market intelligence, technical knowledge and professional information relating to the company portfolio to support the key customer groups, using both internal and external information sources.
• Negotiate and implement commercial terms for key customer accounts.
• Working with the commercial team on proposals/tenders and also monitor and identify trends in account management evolution and portfolio growth and competitive profile of the company.
• Develop appropriate tactics to obtain a maximum commercial benefit for the company service range.