Junior Technical Implementer Engineer

About the Job

• Providing high-quality after Implementation technical support for systemsatthe customer site or in the office via telephone, e-mail, or web, through documentation preparation and awareness of technical systems.
• Applying the customer new requirements
• Analysis, troubleshooting and solve customer issues
• Escalating to the Dev team in case the issues are related to the product

Job Requirements

• Bachelor’s degree in Electrical/Biomedical/computer science/software engineering or information systems.
• Good understanding of company’s products and services.
• An understanding of business processes and constraints.
• Comply with department certification and education requirements as per the qualification matrix.
• Minimum 2 years of experience in a similar position
• Certification in Microsoft Operating systems, Linux, or Cisco is advantageous.
• Certification in Database Management, Data Maintenance, Database Performance Tuning.
• Good knowledge of database concepts and relations.
• Good knowledge of database tables, stored procedure, views and scripts.
• Front line implementer to our clients by phone, email, and web conferencing.
• Troubleshooting solutions to questions that arise in a timely manner.
• Becoming an expert in our software and staying on top of new and changing features.
• Working with the team to identify and solve potential product issues.
• Ensuring customer satisfaction with our service.
• Training customers on how to use the software.
• Informing management of recurring problems or Clients at risk.
• Offering suggestions to customers on how to implement the software in their practice.
• Respond to database related queries and issues in a timely fashion.
• Monitor database activities on daily basis to ensure the reliability and security of databases.

General:

• Excellent communication and listening skills.
• A strong software and computing background is essential.
• Organized and able to accurately log, track, and manage support requests.
• An empathetic, detail oriented, problem solver.
• Previous experience in a technical support capacity is preferred.