IT Technical Support Specialist - remote

About the Job

• Serve as the first point of contact for end-users seeking technical assistance over the phone or email.
• Troubleshoot the network services (printing, email service and Internet access, file sharing).
• Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
• Educate coworkers about best practices for computer usage.
• Support the day-to-day operations of our computer network.
• Install new software and hardware components.
• Implement security measures.
• Assist in development and enhancement of IT systems.

Job Requirements

• Degree in Information Technology or related field is a must.
• From one to two years of experience in the same position.
• Professional certification (e.g. CCNA, MCSE).
• Good Experience with Microsoft operating systems, Active Directory, Group Policy, DNS, OS security, and systems patching.
• Efficient troubleshooting abilities.
• Working knowledge of relevant operating systems, software and mail issues.
• Ability to work under pressure and handle multiple problems simultaneously.
• Knowledge of hardware troubleshooting and concepts.