IT Support Specialist

Job Description

• Apply ITIL based processes (Incident, Event, Problem, Asset, Configuration, Change, SLA management, etc) for operation of projects
• Perform scheduled maintenance activities and tasks such as antivirus, operations systems and other software updates, user client maintenance and the others.
• Make escalation to 2nd level or 3rd level for higher troubleshooting
• Notify status of incidents to internal and external contacts
• Support end user for clients (laptop/PC, printers, desk phones, switch and the others)
• Carrying out and delivering the works assigned to her with the ticket management system during the SLA.
• He/She will work and report functionally with central IT in Turkey.

Job Requirements

• At least 2 years experience in System and Network Support Specialist position
• Bachelor’s degree in Computer, Electrics/Electronics Engineering or related departments is a plus
• Knowledge of LAN/WAN/Security and related technologies
• Knowledge of Server systems, Operating Systems and Storage architecture
• PC literacy, ability to use office equipment, experience in MS Office products
• Knowledge of ISO 27001, GDPR
• Basic practical knowledge of Office 365 and Azure AD
• Management experience of WSUS, virtualization (VMware, Hyper-V) environments.
• Managing 3rd party IT companies.
• Managing patch management, antivirus and backup units,
• Managing ISO27001 and GDPR processes. Carrying out certification processes
• Experienced in system room inventories cabinet, UPS, patch panel, air conditioning
• ITIL Knowledge
• Excellent in English language
• No restrictions for traveling