IT Officer

About the Job

• Respond to requests for technical assistance in person, via phone, electronically
• Research questions using available information resources
• Advise user on appropriate action
• Specification and installation of equipment and software.
• Software support. (Install all new hardware, systems, and software for networks, Install, configure, and maintain network services, equipment and devices).
• Maintenance and repairs to systems at all levels.
• Maintenance of network infrastructure and architecture.
• Maintenance of network software systems.
• Control over software licensing. Data and network security.
• Control over and maintenance of user accounts.
• Identify and escalate situations requiring urgent attention
• The development/suggestion of software solutions, where possible and/or
• Reasonable within time constraints.
• Support of Company IT facilities for seminars, conferences and presentations.
• Maintain all aspects of the Company telecommunications infrastructure (Including telephone networks and other forms of telecommunication).
• Acquire an in‐depth knowledge of the Company, its role and aims, and a General understanding of its activities.
• Undertake and in due technical course / tracks to upgrade his technical skills and develop his future carrier bath.
• Follow standard help desk procedures
• Documentation of network / hardware‐software problems and resolution for future reference
• Prepare activity reports and administer help desk software

Job Requirements

Technical Skills

• Working knowledge of fundamental operations of relevant software, hardware and other equipment (Microsoft Tracks (desktops OS)–Network fundamentals), A+ Tracks.
• CCTV Tracks, Access Control Tracks.
• Knowledge and experience of customer service practices.

Core Competencies

• Oral and written communication and learning skills.
• Customer service orientation.
• Problem analysis.
• Problem‐solving.
• Adaptability.
• Organizing.
• Attention to detail.
• Stress tolerance.