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IT Help Desk Specialist (Outsourcing)
drjobs IT Help Desk Specialist (Outsourcing) العربية

IT Help Desk Specialist (Outsourcing)

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1 Vacancy
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Jobs by Experience

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3 - 0 years

Job Location

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Cairo - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

Female

Vacancy

1 Vacancy

Job Description

Req ID : 745525

Job Description

  • Providing first level support through taking calls and supporting Service Requests
  • Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner
  • Monitoring and maintaining PABX, Door access, Telephones and Mobile phones
  • Responding in a timely manner to service issues and requests.
  • Creating incidents and service desk tickets in the system and help other IT colleagues for inventory and other IT related works
  • Providing technical support across companies branch or clients (this may be via remote or over the phone).
  • Keeping the inventory of the IT hardware up to date.
  • Issue management and ticket monitoring
  • Remote Support
  • IS Service Desk Ticket and Asset Management
  • On Site Support (External locations)
  • Integration of multiple data sources and databases into one system

Job Requirements

  • Three to five years’ experience in technical support
  • Female is a must
  • Microsoft Office skills (Outlook, Word, Excel…) is a must.
  • Ability to work under pressure.
  • Very Good command of English Language (Written & Spoken).
  • Excellent communications skills
  • Knowledge to design, develop and implement technical solutions in Microsoft Azure environments (is Preferred)
  • Knowledge of Information Protection and Cyber Security (is Preferred)
  • Full stack Development experience in either one of the technologies I in PHP (LAMP), JAVA or Mobile Development (Android/IOS) (is Preferred).
  • Should have worked in one of the frontend platforms i.e., JavaScript frameworks (e.g., Angular, React, Node.js), HTML5, and CSS3 (is Preferred)
  • Understanding of MVC design patterns (is Preferred)
  • User authentication and authorization between multiple systems, servers, and environments (is Preferred)
  • Familiarity with SQL/NoSQL databases and their declarative query languages (is Preferred)

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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