IT Help Desk Specialist - Alexandria

Job Description

Job Goals:

To Maintain a healthy IT system by Providing Support and Assistance to Issues Related to Computers, Scanners, Printers and Network Devices and Act as Pivot Point between Cairo HQ and Regional Branches.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.Maintain daily performance of computer systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide accurate information on IT products or services.

Job Requirements

• Bachelor’s Degree Holder (Preferably Computer Science or Information Systems)
• MCSA Holder (Certified or Self Study)
• Good Knowledge of linux system and infrastructure RHCSA Linux+ (Certified or Self Study)
• 1-2 years of experience as a IT HelpDesk or IS A MUST.