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IT Enhancement Services Officer
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IT Enhancement Servi....
RAYA Customer Experience
drjobs IT Enhancement Services Officer العربية

IT Enhancement Services Officer

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2 Vacancies
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Jobs by Experience

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0 - 8 years

Job Location

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Cairo - Egypt

Monthly Salary

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Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

2 Vacancies

Job Description

Req ID : 689155

Job Description

Part of Escalation management team to Incident resolution

• Document and agree requirements and produce SLRs

(Service Level Requirements)

• Review, Negotiate and Sign OLAs

• Review and document (when applicable) ITSM processes

• Work on Continual Service and Process improvement plan through the entire IT Organization

• Work on Business Services SLA’s and sign off with Relationship managers

• Work on Business IT Services

Catalogue and sign off with

Relationship managers

Evaluate the effectiveness and

efficiency of the Services and Processes

• Prepare IT processes assessment reports

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

IT Software

Key Skills

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