English Voice & Accent Coach

About the Job

• Evaluates performance to determine language ability.
• Prepares and writes daily reports including feedback of the employees with language or accent barrier
• Ensures the representatives meet call center quality measures
• Provides coaching, advice, and guidance based on audit findings, and delivers performance feedback to associates as outlined in the business unit's policies and procedures.
• Provides input and assists with the development of additional training or policy and procedure changes that may be required to enhance service productivity.
• Other duties as assigned by Management.

The position will be a part of the continuous improvement department and the employees are working for a US telecommunication account

Job Requirements

• Bachelor's Degree
• Native or superior proficiency in listening, speaking, reading and writing skills in the English language (American Accent)
• Offshore call center experience is a preferable
• Proven success in call center coaching/mentoring
• Ability to proficiently use all MS Office products
• Training development experience is a plus
• Can work Under pressure