Desk Side Support Specialist

Job Description

• Perform on-site analysis, diagnosis and resolution of complex desktop problems for end users, prepare and maintain daily trouble and status reports recommend and implement corrective solutions， responding in a timely manner to service issues and requests.
• Collaborate with IT team members to ensure efficient operation of the organization's Workstation/Network environment.
• Receive and respond to incoming calls, e-mails, and/or in person regarding IT Incidents.
• Update and maintain IT Department equipment’s inventory.
• Maintain and resolve issues on LAN/WAN, VoIP telephones and PDA devices.
• Data center room environment optimization and daily maintenance.
• Support new branch or distribution center IT equipment establishment.
• Handle hardware receiving/disposal and software license tracking.
• Plan and manage small to medium size projects.
• Train end users when new software or IT equipment arrive at sites.
• Repair and maintenance of computers, laptops, printers and PDA devices.
  

Job Requirements

• Bachelor’s degree in computer science or information technology.
• 2-3 years of experience working in a professional platform.
• Knowledge of past Help Desk/ Support Ticketing systems is a plus.
• Good knowledge of networking and connectivity – DHCP, DNS, Cabling, etc.
• Exceptional customer service orientation.
• Good knowledge of Microsoft Windows and IOS Operating Systems.
• Able to work in a team as well as independently.
• Able to repair and maintenance of computers, laptops, printers and PDA devices.