Customer Support Representative

Job Description

Responsibilities

• Handle customer interactions from multiple channels including emails, Ticketing System, What’s App for Business, phone calls.
• Answer customer inquiries about product features, benefits, and general inquiries.
• Keep track of all customer inquiries and follow-up to make sure that all questions are answered and requests met.
• Work closely with marketing, keep updated with marketing activities, lead generation and handling.
• Walk customers through app flow and process throughout the phases of customer journey.
• Handle requests, complaints, provide feedback and solutions in a timely manner.

Job Requirements

Qualifications

• Bachelor Degree.
• Previous customer service experience is required.
• Knowledge of insurance is a plus.
• Previous experience with Microsoft Office and customer relationship management software.
• Active listener with excellent interpersonal and communication skills.