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Customer Support Engineer
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Customer Support Eng....
drjobs Customer Support Engineer العربية

Customer Support Engineer

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1 Vacancy
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Jobs by Experience

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0 - 3 years

Job Location

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Banha - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 999573

Job Description

  • Work with teams to estimate the amount of time/work needed and establish a project plan to guarantee meeting the deadlines.
  • Follow up / communicate with teams by emails, calls, meetings or desk visits to ensure that project is going smoothly
  • Finalize the data delivery generated by teams and deliver to the customer per the schedule
  • Communicate with customers by email regarding the ongoing projects.
  • Address the issues & complaints reported by customers & solve them with the team
  • Prepare custom reports
  • Manage requests/issues sent from prospective customers and prepare reports
  • Monitoring support tickets submitted by customers, evaluating them and assign to responsible teams
  • Follow up with all teams to ensure that tickets are closed within the approved timeline
  • Follow up on tickets that are pending supplier’s response and close them according to the process

Job Requirements

  • Bachelor’s degree of Engineering )Communications, Electronics, Power or Mechatronics )
  • 1 year experience
  • English: Very good (writing/speaking)
  • Proficient in MS Office (Excel, Access, Word, PowerPoint etc.)
  • An analytical mindset with problem-solving skills
  • Excellent communication and collaboration skills
  • Problem solving and flexible to workload

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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