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Customer Support Agent
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Customer Support Age....
Air Arabia PJSC
drjobs Customer Support Agent العربية

Customer Support Agent

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1 Vacancy
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Jobs by Experience

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2 - 4 years

Job Location

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Giza - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1006789

Job Requirements

Qualifications

  • High School/Diploma or equivalent; Bachelor's degree in Management is preferred.
  • Capable of using technology systems and tools; proficient in Microsoft Office.
  • Fluent in English & Arabic Languages; (Non-Arabic speakers to be considered based on Line Manager’s approval only).

Experience

  • 2+ years of related working experience in a similar role in sales/customer relations in any service industry, preferably in aviation; experience with low-cost airlines is a plus.
  • Possesses effective communication skills that enable him/her to utilize in building sales and marketing techniques.
  • Proven record in achieving sales and meeting targets.
  • Cost-oriented, possesses effective persuasive, negotiation, and problem-solving skills.
  • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives thatsupportthe company’s objectives.
  • Capable of understanding customers’ problems and directing them in the right channel.
  • Ability to work for long hours and under pressure.
  • Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints, and special requests.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

Employment Type

Full Time

Company Industry

Airlines / Aviation

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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