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Customer Support Agent
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Customer Support Age....
drjobs Customer Support Agent العربية

Customer Support Agent

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1 Vacancy
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Jobs by Experience

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0 - 2 years

Job Location

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Cairo - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1182088

Job Description

  • Handle all incoming calls of the call center.
  • Handle outbound calls for follow up, occasional campaigns and callbacks blended with normal inbound calls.
  • Provide best possible service to both external & internal customers to achieve the highest level of customer satisfaction.
  • Provide proper information to customers with complete & comprehensive understanding of Onecard Products & Services and Policies & Procedures
  • Resolve customer complaints in time & treats them as business opportunities to ensure continuous improvement & development.
  • Escalate problems & provides relevant feedback to the right channels
  • Contribute to the Upselling of Onecard Products and Services.

Job Requirements

  • Males only will be considered.
  • 0-2 years Experience.
  • Excellent English both spoken and written.
  • Very good computer skills.
  • Strong Customer Orientation.
  • Strong communication, listening & interpersonal skills.
  • Flexibility & ability to work in a team.
  • Self-confident with professional behavior & attitude.
  • High sense of time management.

Employment Type

Full Time

Company Industry

Internet / E-commerce / Dotcom

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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