Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in German and English language in a timely matter and performing cold calls
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management
Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Giving immediate feedback in case of any difficulties or issues with the used program
Job Requirements
C1 level German at least
Fluency in English is a MUST
Excellent communication skills
Ability to read and write proficiently while multitasking (actively listening to customer and answering questions)
Demonstrates a positive, enthusiastic, friendly attitude
Proficiency in Microsoft Office Suite and Online applications
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