Customer Service Tea....
Customer Service Team Leader (American Account) - Alexandria (Burg Elarab)
Posted on :
14-01-2021
Employer Active
3 Vacancies
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Jobs by Experience
0 years
Monthly Salary
Negotiable
Nationality
Any Nationality
Gender
Others
Vacancy
3 Vacancies
Posted on :
14-01-2021
Job Description
Req ID : 462064
About the Job
We are looking for Team Leaders who can provide not only superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.
- Optimize CSRs performance from both a quality and efficiency perspective
- Provides statistical and performance feedback and coaching on a regular basis for each team member.
- Address disciplinary and/or performance problems according to company policy.
- Drive knowledge transfer within the team
- Roster distribution to achieve the target
- Provide input/feedback to Management team where required
- Remain well versed in Call Monitoring policies, procedures, standards, and documentation
Employment Type
Full Time
Company Industry
Call Center / BPO / KPO / Outsourcing
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
