Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Update client’s account data on the company website to follow up payment status, review contracted unit updates.
Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
Handle all the contract preparation process.
Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
Manage all the after-sales service with the clients.
Prepare all the reports and documentation regarding the clients.
Build sustainable relationships of trust through open and interactive communication.
Identify and assess customers' needs to achieve satisfaction.