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Customer Service Representative
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Customer Service Rep....
drjobs Customer Service Representative العربية

Customer Service Representative

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1 Vacancy
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Jobs by Experience

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2 - 4 years

Job Location

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Giza - Egypt

Monthly Salary

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Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 475080

About the Job

  • Responsibilities include, but are not limited to
  • Answering phones from customers professionally and responding to customer inquiries and
  • complaints either in Arabic or English.
  • Researching required information using available resources.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Following up complicated customer calls where required.
  • Receive inbound and outbound calls, chats or emails from current and potential customers.
  • Place outbound follow-up calls after completing each task to assure that the customer is satisfied with
  • the service, or product..
  • Answer questions about the product details and issues with account for the customers.
  • Assist customers with any technical issues experienced with website and report any issues
  • appropriately.
  • Walk customers through the process of using the software and customize it to fit their businesses.
  • Help customers troubleshoot issues they encounter while using the software and provide actionable
  • tips to resolve the problem.
  • Send technical documentation to customers who have lost or misplaced theirs.
  • Refer difficult cases to a senior analyst or technical support.
  • Assume remote control over customers’ computers when necessary to resolve problems.
  • Open and maintain customer accounts by recording account information.
  • Identify and assess customers’ needs to achieve satisfaction
  • Resolve customer complaints via phone, email, mail or social media
  • Work with the customer service manager to ensure proper customer service is being delivered.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Testing the system and reporting if there are any bugs.
  • Managing administration, communicating and coordinating with internal departments.
  • Hold online meetings with the clients to demonstrate/explain the product technicalities or to solve
  • critical problems
  • Other duties as assigned.

Job Requirements

  • Fluent English speaking.
  • Handles English and Arabic queries
  • patterns.
  • Graduates only
  • Bachelor of Commerce is preferred.
  • Flexible with day or evening shifts (max 11 PM).
  • Strong phone contact handling skills and active listening.
  • Very good typing speed

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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