Customer Service Representative (GlobeMed)

About the Job

• Open and maintain customer accounts by recording account information.
• Achieving the required level of customer satisfaction through the KPI's set AHT, ACW and Attendance.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers.
• Resolve customer complaints.
• Compile reports on overall customer satisfaction.