Customer Service Representative - French Speakers - Part Time

Job Description

Work Conditions:

• Work from Premises in Maadi
• Part Time with two options:

1st Option:

3 days a week ( Monday-Tuesday- Wednesday) from 9 AM EST to 4 PM EST. = 4 PM Cairo Timing to 11 PM Cairo Timing

2nd Option:

5 days a week (Monday to Friday) from 9 AM EST to 1.30 PM EST = 4 PM Cairo Timing to 8:30 PM Cairo Timing

Job Responsibilities:

• Answering customers inquires coming from Canada and The United States through various means of communication to reach customer’s satisfaction.
• Managing inbound calls coming from customers, by using the dialer to help them to subscribe for the magazine, refund money, offers for less money, cancelations and handling complains.
• Creating tickets through the ticketing system, to submit the customer’s inquiry.
• Responding to customer’s e-mails and sending the escalated cases to the client to solve the problem and to ensure customer’s satisfaction.

Job Requirements

• University degree ‘’Graduates’’
• Advanced level of French is aMust
• Intermediate English is aMust
• Computer skills
• Business writing
• Communication skills
• Customer service skills
• Microsoft office knowledge