Customer Service Representative - Alexandria (American Account)

About the Job

• We are seeking energetic and reliable professionals to join our team as Call Center Representatives for our new project .
• The successful candidates will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues.
• Our Call Center Representatives are often the first point of contact for customers’ product issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.
• Candidates should have an outgoing,positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

Responsibilities:

• Managing inbound client questions and proactively delivering product best practices, personalized recommendations,and updates.
• Research required information using available resources
• Identify and escalate priority issues.