Customer Service Agent

Job Description

• Answer inbound calls and manage workflow between departments.
• Make outbound calls to follow up and answernthe customers inquiries.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Answer customer's inquiries and help them use the company's service.
• Following up with the customers by making outbound calls.
• Responding to customer tickets and complaints.
• Maintaining customer satisfaction.
• Build a good rapport with customers over the phone.
• Track, document and retrieve information in call tracking database.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPI)

Job Requirements

• Bachelor degree or above.
• At least 1 year experience.
• Excellent communication skills.
• Good English Level.
• Fast typing speed.
• Have a very good handling and communication skills.