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Customer Service Agent - Fluent English
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Customer Service Age....
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drjobs Customer Service Agent - Fluent English العربية

Customer Service Agent - Fluent English

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2 Vacancies
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Jobs by Experience

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0 - 3 years

Job Location

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Cairo - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

2 Vacancies

Job Description

Req ID : 704606

Day-to-day activities

  • Responding promptly to customer inquiries
  • Communicating with customers through various channels
  • Being able to juggle multiple inbounds from different customers
  • Acknowledging and resolving customer complaints
  • Keeping records of customer interactions, comments, and complaints
  • Knowing our products inside and out so that you can answer questions, and make recommendations to customers
  • Communicating and coordinating with colleagues as necessary
  • Go the extra mile to ensure customer satisfaction

Job Requirements

Critical skills

  • Patience, empathy, and communication skills
  • Ability to stay calm when customers are stressed or upset
  • Quick and enthusiastic learner
  • Ability to multitask, prioritize, and manage time effectively
  • Adaptability and accountability
  • Experience working with customer support is a plus
  • Finance background is a plus
  • Uncompromising integrity and strong dedication to professionalism
  • Strong sense of ownership and responsibility
  • Excellent verbal and communication skills

Employment Type

Full Time

Company Industry

Banking / Financial Services / Broking

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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