Customer Service Agent - English Account

Job Description

• Provide exceptional customer support to Tempo customers by phone, email and chat
• Become a Tempo product expert with the ability to answer customers’ product, service and order related questions
• Understand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience
• Providing customers with the organization’s service and product information.
• Research, identify, and resolve customer complaints using applicable software
• Resolve 35+ interactions per day
• Maintain an average satisfaction rating of ≥90%

Job Requirements

• Associates degree (or equivalent)
• 1+ years of experience in a sales related role
• 2+ years of experience in a customer support role
• Excellent written and verbal English skills
• Excellent live-chat communication skills
• Passionate about technology and fitness
• Experience managing a high volume of inbound calls, chats and emails
• Comfortably interacting with cross functional teams
• Experience working with Kustomer (or similarhelpdesk software), Slack, G Suite, preferred
• Natural problem solver with strong analytical and critical thinking skills
• Able to work mornings, evenings, and weekends