Customer Relation Management

About the Job

• Ensures that customers receive the quickest service possible.
• Assists representatives in handling disappointed customers.
• Determines a course of action to resolve customer problems.
• Interacts with customers using phone, fax, email, the company website and in person.
• Provides assistance to representatives during extremely busy times.
• Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
• Collects customer payments.
• Generates reports for upper management.
• Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
• Meets deadlines.
• Participates in the formulation of the company’s strategic plan.
• Meeting with managers in the organization to plan strategically.
• Conducting business reviews using CRM programs.

Job Requirements

• Bachelor’s degree in Pharmaceutical, science, Medicine or Dentistry.
• Minimum of 2-3 years experience in CRM.
• Certificate in the same filed - MBA .
• Excellent interpersonal and communication skills.
• Superior product knowledge.
• Team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction .