drjobs
Customer Experience and Client Relation Supervisor
drjobs
Customer Experience ....
Centro CDX
drjobs Customer Experience and Client Relation Supervisor العربية

Customer Experience and Client Relation Supervisor

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

2 - 3 years

Job Location

drjobs

Cairo - Egypt

Monthly Salary

drjobs

EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1070870

Job Description

  • Conduct customer needs/experience research to implement best practice methods and tools
  • Review existing touchpoints with customers and identifying gaps and areas of improvement
  • Design and improve customer experience and journey map before, during and after conversion
  • Design and improve customer feedback gathering process and communicate with different departments to incorporate customers feedback in the process
  • Design and launch customer loyalty programs
  • Create and manage project plan to ensure efficient and quality implementation of department processes
  • Drive customer retention, reduce churn, and increase customer satisfaction and engagement levels
  • Establish monitoring process to ensure achievement of department objectives
  • Reporting and analyzing department results

Job Requirements

  • 2 years of experience with customer experience design or similar roles
  • Fluent in English (B2/C1)
  • Data-driven mindset
  • Excellent communication skills
  • Relationship building
  • Customer-centric attitude
  • Project management skills

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.