drjobs
CRM Manager
drjobs CRM Manager العربية

CRM Manager

Employer Active

1 Vacancy
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

0 - 10 years

Job Location

drjobs

Cairo - Egypt

Monthly Salary

drjobs

EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1009470

Job Description

  • Supervises customer service representatives.
  • Ensures that customers receive the quickest service possible.
  • Assists representatives in handling disappointed customers.
  • Determines a course of action to resolve customer problems.
  • Interacts with customers using phone, fax, email, the company website and in person.
  • Provides assistance to representatives during extremely busy times.
  • Ensures that customer service representatives follow all company policies and procedures when dealing with customers.
  • Collects customer payments.
  • Issues customer refunds.
  • Takes customer complaints to upper management when necessary.
  • Interacts with vendors.
  • Coordinates employee meetings, parties and continuing education.
  • Generates reports for upper management.
  • Helps create, update and maintain call script for representatives.
  • Maintains database of customers for follow up.
  • Ensures a seamless process flow from the customer’s initial order to the delivery of products and services.
  • Uses social media to help promote the company’s products and services.
  • Reviews customer evaluations in regards to service representatives’ work and looks for areas that need improvement.
  • Trains newly hired customer service representatives.
  • Trains representatives on new equipment and software.
  • Approves employees’ time sheets for payroll.
  • Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
  • Trains representatives on new product and service offerings as well as special sales and promotions.
  • Analyzes the results of direct mail marketing and email campaigns.
  • Helps develop new products, services and promotions based on customer preferences.
  • Meets deadlines.
  • Stays within allocated budgets.

Job Requirements

Required Knowledge, Skills and Abilities

  • Must have outstanding customer service skills.
  • Strong interpersonal and active listening skills.
  • Must have good computer skills.
  • Must be highly detail oriented and have the ability to effectively multi-task.
  • Must have excellent management and leadership skills.
  • Extensive knowledge of the products and services offered by the company.

Education and Experience

  • Associate’s degree in Business, Management or Public Relations.
  • Certificate from an accredited technical school.
  • Bachelor’s degree in Business Administration, Business Management, Hospitality, Finance or Computer Science.
  • Experience as a customer service representative at a call center or other environment with many customers.

Employment Type

Full Time

Company Industry

Logistics / Transportation / Warehousing / Courier

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.