CRM Executive

Job Description

• Contact with the client as the assigned one for his accounts and job requests.
• Receive mail request from the client with the booking details.
• Create the request on the dashboard to get the needed confirmation from the concerned departments “Finance, Ops and fleet” to release order on the dashboard.
• Release order into trips with the details of each.
• Follow up executing for the trips starting with confirming that allocation and any related process have been done.
• Follow up with Ops to make sure that all units have released, gated in & S.O delivered in order to be shipped
• Validate and handle delays with both client and driver.
• Check the BL time card or delay statement mail, then inform the client with the price to submit the delay price on dashboard
• Follow up documents collection,
• Reviewing invoices with finance before sending to the client to make sure of allocation fees. Tariffs, receipts and delays.
• Feedback the client with the updates during the trip on scheduled time till the job ended.
• Support in some meeting with the sales team to our clients
• Responsible for train the new comer with the head of Dept.
• Prepare a monthly report of num. of bookings received, number of finished bookings, client volume and BU performance.
• Participate in preparing SLA as per the dues and client needs.

Job Requirements

• Deadline-Oriented.
• Task Planning.
• Organized, disciplined and a good team member.
• Has a very good communication and problem solving skills.
• Analytical and critical thinking skills and the ability to influence others and manage change