Collections Process Associate

General Responsibilities / Accountabilities:

• Contacts overdue customers and chases for payment in accordance with rules set by the engagement
• Issues and monitors automatic and manual reminders to customers
• Documents customer interactions into the system
• Maintain a ledger as part of the credit team
• Performs basic reconciliations
• Follows control and compliance regulations
• Maintain accurately and up to date customer details and account records
• Proactively collects overdue accounts and ensures customer payment to terms
• Builds and maintains strong relationships with external customers

Processes used:

• Collect From Tier 3 Customer (Low Risk, Small)
• Retained Collection
• Escalate unpaid amounts
• Perform Dunning
• Create and send a statement
• Process Bankrupt/Insolvent Accounts
• Process Write Off
• Archive Documents
• Retrieve Archived Document
• Destroy Archived Document