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Cmd Specialist
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drjobs 2 - 2 years
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Job Description

Req ID : 1764532

Responsibilities:

  • Ensuring the professional and successful implementation of customer (and network) change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.
  • Risk evaluation and Feasibility Study
  • Change scheduling
  • Point of contacts for queries and escalations concerning change management
  • Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities
  • Involve in proactive actions to arrest the chronic issues before releasing the change on customer/Orange connection.
  • End-to-end ownership of all orders directly received from sales (Pure IPVPN bandwidth changes) accountable for meeting the Target Delivery Date (TDD)
  • Request configurations from VPO, ICM and AGN teams
  • Make all the pre checks before the change window time
  • Guide the field Engineer for all scheduled change activities
  • Make all the post checks after the change window time
  • Check with the customer that his application is running with no problems.

Company Industry

IT - Software Services

Key Skills

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