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Cloud Support Engineer - AWS Admin
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Cloud Support Engine....
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drjobs Cloud Support Engineer - AWS Admin العربية

Cloud Support Engineer - AWS Admin

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1 Vacancy
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Jobs by Experience

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2 - 4 years

Job Location

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Cairo - Egypt

Monthly Salary

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EGP 4000 - 6000

Nationality

Egyptian

Gender

N/A

Vacancy

1 Vacancy

Job Description

Req ID : 1184597

Job Description

Responsibilities:

  • Support and maintain Cloud infrastructure.
  • Continuous monitoring of systems to ensure stability, reliability, proper logging, and audibility.
  • Being responsible for the planning, implementation, and growth of the AWS cloud infrastructure.
  • Working knowledge of relevant operating systems, software, and programming.
  • Excellent problem-solving and critical thinking skills>
  • Creating and removing AD users.
  • Setting up user shortcuts
  • Setting up new FTP users in FileZilla
  • Assigning and creating security groups in AWS.
  • Setting up records in Route 53.
  • Troubleshooting performance-related issues on Windows servers, RDS, and AWS.
  • Deploying RDP shortcuts for customers.
  • Configuring published application access with Parallels and assistance with deploying the Parallels client to customers.
  • Responding to inbound support emails and triaging the support cases that come into the Salesforce queue.

Job Requirements

  • English B2 proficiency.
  • Amazon Web Services
  • Security (important)
  • Network Firewall
  • Active Directory
  • RADIUS servers
  • RDGW (Remote Desktop Gateways)
  • Written and verbal must be good in order to communicate effectively with customers.
  • IT Troubleshooting
  • Windows Servers
  • AWS experience (Must)
    • EC2
    • Security Groups
    • Route 53
  • Windows Active Directory (preferred)

Employment Type

Full Time

Company Industry

IT - Software Services

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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