Client Relations Executive

About the Job

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep track of consumed man days on daily basis
• Implement project management software.
• Send customer monthly report plus a report of tasks achieved & problem solved
• Make quarterly visits to customers to ensure service quality

Job Requirements

• Excellent Communication Skills
• Solid knowledge in customer satisfaction and retention
• Active Listening with professional problem solving skills
• 5-7 years of experience in customer service within a relevant industry; preferably within the Software.
• Bachelor’s Degree
• Teamwork skills