PositionSummary:
TheRentalSalesAgentisresponsibleforoptimizingtherentalexperiencebysellingextras basedonthecustomer'sneeds, draftingrental agreements,andprovidingexceptional customerservice.AsaRentalSalesAgent,youareentrustedwitheducatingourcustomers ontheirbuyingoptionsandservingthemwiththehighestlevelofrespect,professionalism andfriendliness.Youwillbeexpectedtobecometheexpertonourfleetandadditional productsandenhancethecustomer'sexperiencebyprovidingexpertrecommendations. RentalSalesAgentswillbeincentivizedandevaluatedonpredeterminedserviceandsales goalsandstandards.Westrivetomeetourcustomers’needsandexceedtheirexpectations oneveryopportunity.
Duties and Responsibilities:
- Createtheoptimalrentalexperiencebymaximizingonsalesandserviceopportunitiesfor everycustomer
- Greetcustomersprofessionallyandpreparetherentalagreement
- Adviceonandselloptionalextrastothecustomeraccordingtohis/herneeds
- Adviseasanexpertonallvehiclesinthefleet,allprotectionitems,andallextras
- Makeexpertrecommendationsandpresenteveryproducttoeverycustomereverytime
- Provideexcellentcustomerserviceinallcustomercontactsituations
- Meetallsalesandservicestandards
- Maintaincleanlinessandorderintheofficearea
- Handlecustomercomplaintswithprofessionalismandconfidence
- CompletedailylistsandreporttotheSupervisorandManager
- Otherjobdutiesasassignedtomeetthebusinessneeds
- Handlealltelephoneandemailinquiriesinafriendylandhelpfulmanner.
Job Requirements
- Bachelor'sdegreepreferred
- Minimum1yearcustomerservice,guestrelationsorsalesexperience
- Exceptionalinterpersonalandrelationship-buildingskillsrequired
- Abilitytofollowdefinedserviceandsalesprocesses
- Demonstratestrongverbalandwrittencommunicationskills
- Strongorganizationalskillsandtheabilitytomulti‐task
- Mustbeabletoworkaflexiblescheduleincludingdayand/oreveninghours
- Mustbeflexibletoworkindifferentlocations/branchesaccordingtobusinessneeds
- Musthavetheabilitytomanagestressfulorunusualstiuationsinordertomaintaingood customerservice
- MusthavebasiccomputernavigationskillsandknowledgeofMicrosoftOfficeApplications
- Mustbewillingtowearcompanyuniforms • Musthaveavaliddriver’slicense
- VerygoodcommandofEnglishlanguage