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Call Center Senior Operations Managers (Alexandria)
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Call Center Senior O....
drjobs Call Center Senior Operations Managers (Alexandria) العربية

Call Center Senior Operations Managers (Alexandria)

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3 Vacancies
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Jobs by Experience

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0 years

Job Location

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Alexandria - Egypt

Monthly Salary

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Negotiable

Nationality

Any Nationality

Gender

Others

Vacancy

3 Vacancies

Job Description

Req ID : 462061

About the Job

  • Determine call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
  • Develop call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
  • Maintain And improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
  • Meet call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
  • Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
  • Establish a high standard for productivity, quality, customer service as well as define user guidelines.
  • Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses.

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

About Company

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