drjobs
Call Center Representative (Roadside Assistance Services)
drjobs
Call Center Represen....
drjobs Call Center Representative (Roadside Assistance Services) العربية

Call Center Representative (Roadside Assistance Services)

Employer Active

2 Vacancies
The job posting is outdated and position may be filled
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs

Jobs by Experience

drjobs

1 - 1 years

Job Location

drjobs

Cairo - Egypt

Monthly Salary

drjobs

Not Disclosed

Nationality

Any Nationality

Gender

N/A

Vacancy

2 Vacancies

Job Description

Req ID : 606525

Job Description

The Call Center Representative is responsible for the communications between the current and potential customers of the corporate clients and the service providers, Therefore; he must be able to deal with customers’ problems, complaints and inquiries; and the job needs to be quick in dealing with computer programs to move between the different services provided by the company, and he also identifies the needs of the customers and clarify information that helps maintaining customers’ satisfaction.

Job Functions:

  • Manage incoming and outgoing calls in a timely manner.
  • Gather customers’ information.
  • Interacting with customers to provide information in response to inquiries and concerns regarding service requests.
  • Determining customer needs, clarifying information and providing available /alternatives solutions.
  • Coordination with service providers to implement the call center requests.
  • Coordination with affiliated service centers to implement customer requests.
  • Follow-up and make scheduled calls to the customers when necessary.
  • Follow-up customers until assistance are performed properly.
  • Follow the scripts, instructions and quality procedures within the calls.
  • Keep records of all phone calls in to the database.
  • Attending educational exercises continuously to improve the level of service and performance.
  • Stay informed of services, changes and updates.

Employment Type

Full Time

Company Industry

Call Center / BPO / KPO / Outsourcing

Department / Functional Area

Helpdesk / Customer Service / Telecalling

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.