Call Center Representative

Job Description

• Represent the company in a professional and a qualified manner.
• Receive and manage inbound calls coming to the company.
• Keep records of all incoming calls and inquires on the company’s database.
• Identify customers’ needs and directs them to the concerned parties.
• Manage customers’ complaints and directs them to the concerned parties.
• Build a strong impression and keeps a professional image.

Job Requirements

• Bachelor degree in any field.
• 1-2 years of experience in a call center or customer support.
• Strong phone and verbal communication skills
• Very goodwritten and spoken English
• Active listening and patience
• Familiarity with CRM systems and practices
• Customer oriented