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Business Support Specialist
drjobs Business Support Specialist

Business Support Specialist

drjobs 2 - 2 years
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drjobs 1 Vacancy
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Business Support Specialist
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Job Description

Req ID : 1764534

Responsibilities:

• Handle, diagnose and route in real-time incoming trouble tickets.
• Support and Resolve all incidents in the scope of the team.
• Responsible for 2nd level technical support and escalation managers.
• Responsible to support the end-user community by any means (Ticketing System, Plazza)
• Accountable and Responsible for the Expedite Process within IT department.
• Follow-up all expedited incidents and making sure that end-users are well updated.
• On-Call for any high priority or escalated incidents to track it and resolve it.

Company Industry

IT - Software Services

Department / Functional Area

Sales / Business Development

Key Skills

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