Business Support Specialist
Posted on :
22-11-2022
Employer Active
1 Vacancy
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Job Description
Req ID : 1764534
Responsibilities:
• Handle, diagnose and route in real-time incoming trouble tickets.
• Support and Resolve all incidents in the scope of the team.
• Responsible for 2nd level technical support and escalation managers.
• Responsible to support the end-user community by any means (Ticketing System, Plazza)
• Accountable and Responsible for the Expedite Process within IT department.
• Follow-up all expedited incidents and making sure that end-users are well updated.
• On-Call for any high priority or escalated incidents to track it and resolve it.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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