Associate System Engineer

Job Description

Tasks and Responsibilities

• Administration, basic maintenance, management of the Back-Office infrastructure services on-premises and remote sites.
• Ongoing proactive system monitoring, fault resolution, system upgrades, administration & maintenance, data security, capacity management, operating system patching and backup management /system recovery.
• Ongoing administration, support, and maintenance of client services including active directory, network file & print services, email services, application services, remote access, and access authentication services as well as System Center Family.
• Assess the risk and impact of highlighted system vulnerabilities, develop and implement a remediation plan with the guidance and approval of the department manager.
• Produce system performance/capacity statistics, diagnostic information as well as a site “as-built” documentation for the supporting infrastructure.
• Provide assistance with the planning, coordination, and delivery of identified IT projects.
• Liaise with external service support organizations as required.
• Adhere to all documented standards, policies and processes
• Adhere to the IT Change Management process.

Job Requirements

Technical Qualifications:

Solid & strong knowledge and awareness of core infrastructure services (Active Directory, DNS and DHCP).

• Solid & strong knowledge of backup software technologies. Backup Exec, Veeam, Commvault is preferred.
• Good knowledge of networking fundamentals, and basic troubleshooting of communication problem of wire/wireless devices.
• Good experience in administration and configuration of the following products and technologies:
  • Microsoft Active Directory infrastructure.
  • Symantec Endpoint Protection (SEP).
  • Microsoft System Center Family
  • VMware vSphere
  • HP servers and storage.

Certificates:

• A University degree is a requirement.
• ITI or NTI certificate is an excellent advance.
• Microsoft certificate MCSA
• Another relevant certificate is plus.

Language:

• English | Excellent writing and speaking.

Skills:

• Very good communication and customer handling skills are a must.
• Reporting & Documentation skills are mandatory.
• Good adherence to company policies and procedures.
• Highly organized, works well in a team-based environment.
• Ability to balance a number of conflicting priorities and make decisions.
• Must be able to maintain focus whilst under pressure.
• Good linguistic skills in both Arabic & English, verbal, reading, and writing.
• Strong analytical skills.
• Delivery and quality-focused.
• Customer service-oriented.
• Ability to identify/analyses technical issues and develop solutions.