drjobs
Associate Manager
drjobs Associate Manager
drjobs 2 - 2 years
drjobs Not Disclosed
drjobs 1 Vacancy
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Job Description

Req ID : 1763762

Responsibilities:

  • Supports with managing team members and ensuring optimal delivery of customer experience.
  • Supports budget management and revenue optimization.
  • Creates a customer-centric environment and awareness and ensures that customer concerns and/or feedback are dealt with in a polite and professional manner.
  • Stays up to date on local market share of relevant concepts to support customer loyalty initiatives and maintain a competitive advantage.
  • Supports site performance through strategic development initiatives.
  • Escalates operational deficiencies within LEC concepts and identifies opportunities for revenue growth.
  • Protects and enhances the LEC culture through management of direct reports and influence over teams to meet company objectives.
  • Ensures optimal operational standards for third-party contractors and staff.
  • Ensures high quality of operational standards and consistency across concept(s) while ensuring that all team members are adhering to operational and safety requirements.
  • Owns and rectifies any unforeseeable issues that arise with customers and works effectively with team members or internal stakeholders to resolute customer complaints and concerns.

Company Industry

Retail

Department / Functional Area

Helpdesk / Customer Service / Telecalling

Key Skills

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